Shareholders / Investors
Expectations
- Business performance and growth through responsible business and investment practices.
- Creating stability for shareholders.
- Managing opportunities and risks.
- Conducting business with transparency, fairness, and in accordance with good corporate governance principles.
- Communicating and disclosing information transparently.
Responses
- Reviewing the company's strategies and goals to create fair returns.
- Considering communication of information to ensure that investors and shareholders understand various issues, including the company’s management approach.
- Measures for managing opportunities and risks.
- Distributing transparent and verifiable information.
Communication Channels
- Meetings with securities analysts and investors of the group.
- Information presentation at Opportunity Day by the Stock Exchange of Thailand.
- Information presentation at Digital Roadshow by the Stock Exchange of Thailand.
- Annual General Meeting of Shareholders.
- Annual report and sustainability report.
- Company website and Stock Exchange of Thailand website.
- Company investor relations channels.
- Channels for receiving complaints/suggestions.
Employee
Expectations
- Employee development, career opportunities, and growth.
- Benefits, compensation, and fair practices.
- Creating a positive work environment while promoting physical and mental health.
- Conducting business with transparency, fairness, and in accordance with good corporate governance principles.
Responses
- Developing a clear employee development plan and career growth path.
- Reviewing compensation and benefits to align with the company’s performance and industry standards.
- Organizing activities or programs to promote well-being in the workplace.
- Organizing participation activities that align with organizational values.
- Communicating policies, procedures, and maintaining a transparent monitoring system.
Communication Channels
- Annual report and sustainability report.
- Employee satisfaction surveys.
- Employee benefits activities and programs.
- Company website and company social media.
- Communication channels through company email.
- Channels for receiving complaints/suggestions.
Customer / Debtor
Expectations
- Protecting customer data, confidentiality, and privacy.
- Delivering products and services responsibly.
- Developing products and services that meet customer needs.
- Providing financial advice.
- Using technology to develop products and services.
Responses
- Ensuring customer data security according to standards.
- Delivering products and services under clear and transparent terms.
- Developing high-quality products and services that meet customer needs.
- Providing product information and support measures for affected debtors.
- Enhancing access to products and services through digital systems.
Communication Channels
- Annual report and sustainability report.
- Company website / phone / email.
- Company application: Jaii-Dee.
- Company branch channels.
- Communication channels through company email.
- Channels for receiving complaints/suggestions.
Partners / Allies
Expectations
- Conducting business with transparency, fairness, and in accordance with good corporate governance principles.
Responses
- Fair procurement processes.
- Communicating anti-bribery and anti-corruption policies.
- Communicating sustainable procurement policies to partners.
- Building relationships and collaboration in joint business operations.
- Holding meetings to exchange information and feedback.
Communication Channels
- Annual report and sustainability report.
- Regularly scheduled meetings.
- Company website / phone / email.
- Channels for receiving complaints/suggestions.
Community / Society
Expectations
- Supporting projects and activities to develop society and communities.
- Environmental and social impacts that may arise from business operations.
- Communicating and disclosing transparent information.
Responses
- Supporting budgets and projects for community and social development.
- Managing resources efficiently.
- Managing environmental and social impacts that may arise from business operations.
- Distributing transparent and verifiable information.
Communication Channels
- Annual report and sustainability report.
- Company website and company social media.
- Community and social activities.
- Channels for receiving complaints/suggestions.
Financial Institution
Expectations
- Business performance and growth.
- Conducting business with transparency and in accordance with good corporate governance principles.
Responses
- Providing continuous information through both online and offline meetings.
- Organizing executive meetings to discuss and provide information to financial institutions.
- Holding meetings with analysts and institutional investors.
Communication Channels
- Annual report and sustainability report.
- Organizing meetings with analysts and investors.
- Organizing meetings to provide information to financial institutions.
- Company website and Stock Exchange of Thailand website.
Government agencies and regulatory authorities
Expectations
- Compliance with relevant laws, regulations, and rules.
- Adherence to good governance principles.
Responses
- Strictly complying with relevant laws, regulations, and rules.
- Adhering to good corporate governance principles.
- Cooperating with and supporting the operations of government and regulatory bodies.
Communication Channels
- Annual report and sustainability report.
- Meetings / Discussions.
- Participating in seminars and providing feedback.
- Participating in government and regulatory networks.
The Media
Expectations
- Conducting business with transparency and in accordance with good corporate governance principles.
- Complying with regulations, laws, and rules.
- Environmental and social impacts that may arise from business operations.
- Communicating and disclosing transparent information.
Responses
- Strictly complying with relevant laws, regulations, and rules.
- Adhering to good corporate governance principles.
- Managing environmental and social impacts that may arise from business operations.
- Distributing transparent and verifiable information.
Communication Channels
- Communication through activities related to the media, such as press conferences, interviews, and press releases.
- Annual report and sustainability report.
- Company website and company social media.
- Channels for receiving complaints/suggestions.
