Our Commitment

JMT Network Services Public Company Limited places great importance on human rights as fundamental rights that everyone deserves to be protected and respected, including the right to life, safety, personal freedom, and equality. The company is committed to conducting its business in adherence to human rights principles to build trust and confidence among employees, customers, business partners, and all stakeholders.

As a key player in the debt management industry, the company prioritizes fair and non-discriminatory treatment for all individuals. It fosters an inclusive corporate culture that embraces diversity, ensuring that every employee feels a sense of belonging and can perform to their fullest potential.

The company has developed human rights policies in alignment with international standards and is dedicated to raising awareness among employees at all levels through training programs and various activities. These initiatives aim to help employees understand their role in strictly adhering to human rights principles, as well as ensuring ethical and transparent treatment of customers and business partners.

Furthermore, the company recognizes the importance of respecting and safeguarding human rights in all aspects and has integrated these principles into its business operations. This approach helps create a fair, transparent, and dignified working environment, particularly in areas such as the right to life, safety, personal freedom, and equality within the organization.

The company is also committed to establishing clear policies and practices to protect human rights, covering both employee relations and interactions with stakeholders across its value chain. This includes fair recruitment processes, ethical business dealings with partners, and engagement with surrounding communities. These policies are continuously reviewed and improved to ensure alignment with international human rights standards.


Stakeholders Directly Impacted

Employees
Customers and Consumers
Shareholders and investors
Partners and Suppliers
Communities and Society
Government agencies and regulators

Supporting the SDGs Goals

SDG 1
No Poverty
SDG 5
Gender Equality
SDG 8
Decent Work and Economic Growth
SDG 10
Reduced Inequalities
SDG 16
Peace, Justice and Strong Institutions

Goals and Performance

Goals

  • Zero community disputes.
  • There must be no significant complaints and incidents of human rights violations raised by stakeholders affected by the company’s business operations.

Performance

In 2024 and the preceding years, the company has had No Significant complaints and incidents human rights complaints from stakeholders affected by the company's business operations.

Management Approach

Human Rights Policy Declaration

JMT Network Services Public Company Limited plays an integral role in establishing the human rights policy for the Jaymart Group. This policy adheres to human rights laws and regulations, from local to international standards. The scope of JMT human rights policy encompasses all stakeholders, including all employees involved in the company’s operations, subsidiaries, joint ventures, business representatives, and partners. It applies to all levels, from the board of directors and executives to employees, serving as a framework for strict adherence to integrity, honesty, good governance, and ethical practices.

The company is committed to social responsibility and accountability to all stakeholders, guided by the principles of good corporate governance and sustainable business practices. This ensures that the company’s operations align with human rights principles and the United Nations Framework and Guiding Principles on Business and Human Rights (UNGP).

Key areas of the policy include the humane treatment of employees, free from abuse, violence, sexual harassment, physical or psychological threats, or verbal harassment. The company upholds hygiene and safety standards, providing a safe and conducive working environment. Furthermore, the policy strictly prohibits the company or its employees from engaging in any human rights violations or exploitation, such as the illegal employment of migrant workers or child labor.

Human Rights Due Diligence : HRDD

JMT Network Services Public Company Limited has elevated its efforts beyond the establishment of a human rights policy that emphasizes respectful practices towards employees and stakeholders. The company has implemented a comprehensive Human Rights Due Diligence (HRDD) process, referencing the UN Guiding Principles on Business and Human Rights (UNGP). This assessment is divided into three key dimensions:

  • 1
    Due Diligence Environmental Assessment
  • 2
    Due Diligence Labor Rights Assessment
  • 3
    Due Diligence Human Rights Assessment

Currently, focusing solely on employee-related responsibilities or direct stakeholders may no longer suffice for responsible business practices concerning human rights. Therefore, this comprehensive HRDD serves as a tool to identify issues within each dimension, ensuring the company evaluates its internal processes to determine:

  • Issues where responsibilities are properly addressed.
  • Areas that require improvement and development.
  • Gaps in responsibilities that have not been fully implemented, which might lead to unintentional negative impacts on various groups.

Upon identifying issues that may negatively impact any stakeholder group, the company establishes preventive measures to mitigate or eliminate such impacts and ensures such incidents do not recur. Additionally, the company defines remediation measures for those potentially affected by its operations to guide relevant departments in their actions.

Scope of Comprehensive Human Rights Management Process

  • 1
    Establishing a human rights policy.
  • 2
    Identifying and assessing potential impacts arising from the company's activities.
  • 3
    Implementing measures to prevent and mitigate negative impacts.
  • 4
    Monitoring, reviewing, and re-evaluating identified issues.
  • 5
    Communicating with stakeholders and the public.
  • 6
    Providing remediation and corrective measures.

This comprehensive HRDD checklist serves as a tool for identifying issues across the company’s operational scope that may cause or have the potential to cause negative impacts on stakeholders in the future. It also extends to significant business partners, providing a mechanism for managing human rights issues within the organization. This includes identifying areas for further development and improvement or issues that are at risk and require more effective actions.

When the company identifies any potential issues impacting stakeholder groups, it will implement preventative measures to minimize or eliminate such impacts. It will also outline remediation measures for those affected to guide relevant departments in their operational planning and execution.


The severity levels of identifying risk issues are divided into 4 levels as follows:

  • 1

    Extreme Risk (Level 4) = Red Risk

    This is a risk where the company may engage in actions that violate Thai law or international law, leading to legal disputes. These disputes may involve unfair business practices that impact competitors in the same industry and human rights violations causing severe damage both physically and psychologically.

  • 2

    High Risk (Level 3) = Orange Risk

    This is a risk arising from business activities that breach business ethics, impacting competitors or customers, and irresponsible business conduct affecting all stakeholders of the company. However, this level does not involve actions that violate Thai law or international law.

  • 3

    Medium Risk (Level 2) = Yellow Risk

    This is a risk that could negatively impact the company's reputation and image, resulting in a loss of credibility from society and stakeholders, and hindering business opportunities both short-term and long-term. It requires more time to resolve or remediate than risks at Level 1.

  • 4

    Low Risk (Level 1) = Green Risk

    This is a risk with limited impact or only minor consequences within the organization. The company can address the issue quickly, and the situation remains manageable without escalating beyond control.

The assessment of risks

Extreme Risk (Level 4) Red Risk
High Risk (Level 3) Orange Risk
Medium Risk (Level 2) Yellow Risk
Low Risk (Level 1) Green Risk

The risk issues from activities that the company has not yet implemented:

Environment
R 1.1
A process for collecting data on paper usage for all activities in order to improve the efficiency of management.
R 1.2
A process for reviewing the environmental policies of business partners.
R 1.3
A process for reviewing and managing waste, water, electricity, and fuel energy quality for business partners.
R 1.4
Environmental education activities by expert speakers from outside the organization.
Labor
R 2.1
Employee satisfaction survey.
R 2.2
A process for reviewing human rights policies of business partners.
R 2.3
A process for reviewing the management of employee welfare, living wages, and labor conditions by business partners.
R 2.4
A process for reviewing the management of workplace safety, occupational health, and working conditions by business partners.
R 2.5
Activities to promote employee and labor knowledge beyond just the new employee orientation.
R 2.6
A manual or concrete action plan for comprehensive labor rights governance in each issue.
Human Rights
R 3.1
Supplier Code of Conduct.
R 3.2
Human rights policies supporting gender equality and gender identity that do not yet cover all stakeholders of the company beyond management, employees, business representatives, and business partners.
R 3.3
Human rights policies regarding workplace safety, occupational health, and environment that do not yet cover all stakeholders of the company beyond management, employees, business representatives, and business partners.
R 3.4
Policies or practices to protect and prevent violations of children's rights beyond child labor issues.
R 3.5
A process for reviewing other human rights policies of business partners.
R 3.6
A process for reviewing business ethics of business partners.
R 3.7
Anti-corruption policies and practices of business partners.
R 3.8
A process for reviewing responsible operations related to labor, society, surrounding communities, customers, government agencies, and other private sectors by business partners.
R 3.9
A manual or concrete action plan for comprehensive human rights governance in each issue.

Remediation Structure