Customer Responsibility
Our Commitment
JMT Network Services Public Company Limited, as a leader in debt management and financial services, is committed to conducting business responsibly and equitably. The company adheres to policies that prioritize the rights and benefits of its customers and consumers.
JMT Network Services Public Company Limited places great importance on transparency and fairness throughout all operational processes, from debt management planning, consultation, and communication with clients. The company adheres to principles emphasizing personal data protection, customer confidentiality, and strict compliance with relevant legal standards. Additionally, JMT focuses on building trust through clear, verifiable communication and continuous follow-up services to ensure a positive customer experience and confidence in the company's offerings.
JMT firmly believes that integrity and professionalism are fundamental to sustainable business growth. The company prioritizes designing services that cater to customer needs in every dimension, balancing the best interests of clients with fostering trust in a transparent and equitable financial system.
With this vision, JMT is dedicated to achieving the highest levels of customer satisfaction while contributing to the development of fair and innovative debt and financial management systems. These efforts support the company's goals and drive sustainable, long-term growth.
For details on our privacy policy, please visit: Customer Privacy Policy
Stakeholders Involved
Supporting the SDGs Goals
SDG 3
SDG 8
SDG 12
SDG 16
Goals and Performance
Goals
- There have been no incidents of data breaches, theft, or loss of customer information that has been collected.
- There have been no complaints from external parties and/or regulatory bodies.
- There have been no reported incidents or complaints related to violations of consumer rights.
Performance
Personal Data Protection Performance for 2024
| Types of Complaints | Number of Complaints (Instances) |
|---|---|
| Personal Data Breach | 0 |
| Data loss and data leakage | 0 |
| Incidents or complaints related to consumer rights violations | 0 |
Personal Data Disclosure
JMT Network Services Public Company Limited acknowledges the importance of maintaining the confidentiality of your personal data and is committed to complying with all applicable laws and regulations at all times. However, in certain situations, the company may need to disclose your personal data to third-party service providers, who are carefully selected and have responsibilities related to supporting or carrying out tasks related to the company’s services. Examples include IT service providers, document delivery services, or legal service providers. The company will only disclose or transfer your personal data when necessary and within the scope of the purposes previously communicated to you. The company guarantees that these third parties will handle your personal data securely and in accordance with the required data protection standards. Furthermore, the company will take appropriate measures to ensure that your personal data will not be used for any unauthorized purposes or disclosed without your consent in any circumstance.
Appropriate Security Measures for Data Protection
The company guarantees the implementation of appropriate security measures that align with the sensitivity of the data you may transmit or disclose. These measures are aimed at preventing unauthorized access, use, alteration, modification, or disclosure of personal data. Additionally, the company will periodically review these measures as appropriate, in accordance with relevant laws and regulations.
Rights of Data Subject
The company respects your rights as a data subject under the relevant laws. You may contact the company to exercise your rights, including the right to withdraw consent, the right to access and receive copies of your personal data, the right to rectify inaccurate personal data, the right to obtain personal data in a format that is commonly used and readable by automated tools or devices, including the right to request that such data be transferred to another data controller. You also have the right to object to the processing of your personal data, the right to request the deletion or destruction of personal data, or to anonymize the data when it is no longer necessary. Additionally, you have the right to request the suspension of the use of your personal data or the right to file a complaint.
You can contact the data protection officer at:
Steps for Managing a Personal Data Breach Incident
The steps for managing a personal data breach are as follows
Management Approach
JMT places utmost importance on the security and privacy of its customers' personal data, recognizing the significance of properly and securely managing and storing this data. The company ensures that customers can trust their information will be protected to the highest standards in accordance with international norms.
JMT's personal data protection policy aims to safeguard customer information throughout all processes, from collection and storage to processing and use, preventing unauthorized access, use, or disclosure of data. This includes strict adherence to relevant laws and regulations.
Additionally, the company emphasizes compliance with personal data protection laws, such as the Personal Data Protection Act (PDPA), and international data protection standards. This ensures that customers have confidence in the safety of the information provided to the company and strengthens trust in the businesses operated by JMT. By implementing stringent data protection measures, the company can conduct its operations securely while maintaining long-term trust from customers and consumers, thus enhancing responsible and sustainable service delivery and business practices.
Personal Data Protection Practices
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1Transparent Data Collection: The company collects only the personal information necessary and relevant to providing services, such as name, address, phone number, and transaction data. This is done with the clear consent of the customer.
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2Secure Data Storage: The company uses high-standard technology systems, such as encryption and servers protected against cyberattacks, to prevent unauthorized access or data breaches.
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3Proper Data Processing and Usage: Personal data is used for clear and relevant purposes related to customer services, such as improving service quality, developing new products, and creating special offers. Access to data is strictly controlled.
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4Defining Roles and Responsibilities within the Organization: The company designates staff responsible for personal data security and regularly trains employees to ensure they understand PDPA regulations and international standards.
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5Data Risk Management: Continuous risk assessments are conducted to identify and address vulnerabilities that could pose a risk to personal data.
Consumer Protection through Ethical Communication and Corporate Responsibility for Safety and Consumer Rights
As a leader in the non-performing loan (NPL) management business, JMT Network Services Public Company Limited recognizes that customer trust is the foundation of sustainable business operations. The company is therefore committed to transparent communication and the protection of customer information at every stage of service delivery. Our approach emphasizes fostering accurate understanding, avoiding misleading content, and upholding the fundamental rights of consumers with integrity and diligence.
- Consumer Protection in Advertising JMT operates under a strong ethical communication framework, prioritizing the presentation of accurate, complete, and factual information across all marketing and publiccommunication channels. The company avoids using exaggerated or misleading language regarding its services, terms, or customer benefits. All advertising practices are aligned with the Consumer Protection Act B.E. 2522 (1979), ensuring that consumers have the right to truthful, non-deceptiveinformation to make informed decisions. To reinforce this commitment, JMT regularly trains its communication personnel on ethical guidelines and responsible messaging. These efforts aim to raise awareness about the potential impacts of communication on customerconfidence both in the short and long term. The company believes that transparent and straightforward communication is a critical foundation for building long-lasting relationships with consumers.
- Consumer Protection in Data and Operational Safety JMT places the highest importance on safeguarding personal data. The company continuously invests in and enhances its information systems and security infrastructure. In full compliance with the Personal Data Protection Act (PDPA), JMT ensures that all customer data is handled securely, appropriately, and protected from unauthorized use or misuse. To further strengthen consumer safety, the company has implemented preventive measures against impersonation or fraudulent use of the company’s name or its employees. Only official and verifiable communication channels are used to interact with customers, helping reduce the risk of cyber threats and scams. In addition, for field operations and debt collection processes, JMT has established clear codes of conduct for employees to ensure that all interactions are carried out with respect, professionalism, and without intimidation. Regular training is provided to enhance communication skills, situational assessment, and ethical relationship management ensuring that every customer engagement reflects the company's commitment to responsible and sustainable business practices.
