Innovation and Technology
Our Commitment
JMT Network Services Public Company Limited Innovation development is a core pillar in enhancing the organization’s capabilities, aiming to improve operational efficiency and effectively respond to customer needs in a timely and comprehensive manner.
The Company emphasizes the integration of digital technologies and modern solutions across all processes—from debt management and advanced data analytics to the development of secure and user-friendly customer service systems. This approach ensures responsiveness to the demands of the digital era. Furthermore, the Company adopts digital platforms to strengthen customer relationships, enhance operational transparency, and reduce operating costs efficiently. Particularly in the area of debt management, the Company has developed technologies such as Big Data Analytics to analyze customer behavior, design appropriate debt collection strategies, and deliver personalized services. These innovations enhance the customer experience and foster trust between the Company and its stakeholders.
Driven by a commitment to become a leader in innovative debt management, the Company believes that innovation is not only a key factor in gaining competitive advantage in the market, but also plays a vital role in promoting sustainability across economic, social, and environmental dimensions. This determination helps steer the organization toward long-term, stable, and sustainable growth alongside society.
Stakeholders Directly Impacted
Supporting the SDGs Goals
SDG 8
SDG 9
SDG 12
SDG 17
Goals and Performance
Goals
- Short-term goal: Implement no fewer than 2 innovation and technology development projects annually
- Long-term goal: Achieve a total of 10 innovation and technology development projects by the year 2030
Management Approach
The Company’s approach to innovation and technology management focuses on the adoption of modern technologies to enhance the efficiency of debt management operations and to maximize satisfaction for customers and all stakeholders, as outlined below:
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1
Integration of Digital Technologies into Operations
The Company applies information technologies such as Big Data analytics and Artificial Intelligence (AI) to support debt management operations and enhance the efficiency of communication and customer service.
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2
Development of Customer-Friendly Digital Platforms
The Company develops applications such as “Jaii Dee”, enabling customers to monitor and manage their debt independently through digital channels. The platform is designed for ease of use and flexibility.
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3
Expansion of Technology’s Role in Related Businesses
The Company promotes the use of technology to develop new services, such as the “Baan Baan” application—an initiative in collaboration with affiliates—to create a Web3-based platform for real estate asset investment.
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4
Promotion of an Innovation-Friendly Organizational Culture
The Company encourages innovation within the organization through initiatives that foster employee participation in the development of new ideas or projects, enabling agile adaptation to technological change.
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5
Technology Risk Management
The Company places strong emphasis on data security and good governance by implementing cybersecurity systems and operating in compliance with relevant laws and regulations.
